Why won't my BWW360 Wi-Fi Nanny Camera connect to the Wi-Fi?

When setting up your camera, please ensure the below.

• That your phone and camera are directly next to the router. Your camera might try to connect to another network when setting up.  
• The connection you want to use is a 3G or 4G connection. This camera does not work with a 5G network.
• Your phone is connected to the same network (only necessary for set up)

If the problem persists, please contact our customer service.